{"id":12077,"date":"2024-07-23T11:06:35","date_gmt":"2024-07-23T15:06:35","guid":{"rendered":"https:\/\/encanatlasauction.com\/frequently-asked-questions-faq\/"},"modified":"2025-06-04T16:01:15","modified_gmt":"2025-06-04T20:01:15","slug":"frequently-asked-questions-faq","status":"publish","type":"page","link":"https:\/\/encanatlasauction.com\/en\/frequently-asked-questions-faq\/","title":{"rendered":"Frequently Asked Questions (FAQ)"},"content":{"rendered":"

<\/i><\/i><\/span>Why is there a Starting Bid?<\/span><\/a><\/h4><\/div>
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In order to receive reasonable offers.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Can I Cancel a Purchase?<\/span><\/a><\/h4><\/div>
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No, a bid is irrevocable, so it’s essential to bid responsibly. Take your time to carefully read the provided descriptions and observe the photos. Bidders who do not fulfill their obligation will be banned for life from Encan Atlas.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Who is Authorized to Participate?<\/span><\/a><\/h4><\/div>
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Traders, businesses, corporations, and professionals. No person can bid in their personal name<\/strong>.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Where Do Encan Atlas Auctions Take Place?<\/span><\/a><\/h4><\/div>
All Encan Atlas auctions are conducted online only and live on our website. Participants can access them electronically from the location of their choice. For more information on auction dates and times, check the website (HERE)<\/a><\/strong> or follow us on our Facebook<\/a><\/strong> page.<\/div><\/div><\/div>

<\/i><\/i><\/span>What is a Reserve and\/or Reserve Price?<\/span><\/a><\/h4><\/div>
A reserve is a minimum price required and set by the seller with the approval of an Encan Atlas representative.<\/div><\/div><\/div>

<\/i><\/i><\/span>What Happens to My Unsold Lots?<\/span><\/a><\/h4><\/div>
You have the option to offer your lot in an open offer for an additional 24-hour period. The offered price must be lower than your initial reserve. After this period, all unsold lots will be invoiced, and you will also have the choice to continue the process at the next auction or to withdraw the lot from the auction.<\/div><\/div><\/div>

<\/i><\/i><\/span>Is there a Warranty on the Vehicle(S) and\/or Equipment(S) and\/or Tool(S)?<\/span><\/a><\/h4><\/div>
No warranty accompanies the auctioned lots. The descriptions provided are purely indicative and issued in good faith to facilitate the sale. They do not constitute a guarantee in any way. The only warranties are those of the manufacturer, if listed in the description of the vehicle and\/or equipment.<\/div><\/div><\/div>

<\/i><\/i><\/span>When Will I Receive the Money from My Sale?<\/span><\/a><\/h4><\/div>
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Between 15 and 21 days after the sale, unless otherwise indicated.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Is My Deposit Refundable if I Haven't Bid or Won a Lot?<\/span><\/a><\/h4><\/div>
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All deposits will be made within 7 days following the end of the auction. Depending on your bank, they will be available approximately 5 to 10 business days after the refund has been made.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>How Can I Put a Vehicle(S) and\/or Equipment(S) and\/or Tool(S) up for Sale?<\/span><\/a><\/h4><\/div>
To participate in our online auctions, you must create an account on our website<\/a><\/strong>. For more information, contact one of our representatives<\/a><\/strong>.<\/div><\/div><\/div>

<\/i><\/i><\/span>How Can I Retrieve My Winnings?<\/span><\/a><\/h4><\/div>
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Whether you buy before or during the auction, you have 7 days to pay, and once the money is received, you come to pick up your winnings from the date indicated on your invoice. You can pick up at any time during opening hours from Monday to Friday 8:00 AM to 4:30 PM.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Does Encan Atlas Offer Delivery?<\/span><\/a><\/h4><\/div>
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No, buyers are responsible for picking up the vehicle(s) and\/or equipment(s) and\/or tool(s) and arranging their delivery. However, we can refer you to one or more carriers, but it will be your responsibility to contact them.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>I Don't Remember My Password to Access My Account?<\/span><\/a><\/h4><\/div>
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Go to (Forgot Password)<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>I Don't Remember My Username to Access My Account?<\/span><\/a><\/h4><\/div>